Privacy Policy

Last updated: May 2025

1. Who We Are

Eskay Foods is an Afro-Caribbean grocery store based in Manchester, UK. We offer both retail and wholesale goods online and in-store, serving customers locally and nationwide.

2. What Information We Collect

We may collect the following information when you use our website or services:

• Your name, email address, and phone number
• Delivery and billing addresses
• Order and payment details (handled securely by third-party processors)
• Website usage data such as browser type and general location
• Your preferences if you sign up for our mailing list

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order updates and delivery information
• Improve our services and customer experience
• Send special offers or newsletters if you opt in
• Comply with legal and tax obligations

4. Marketing and Communication

If you join our mailing list, we may contact you with updates and promotions. You can unsubscribe at any time using the link in our emails.

5. Sharing Your Information

We do not sell your personal data. We only share it when necessary, such as with:

• Delivery providers to ship your order
• Payment services to process secure transactions
• Service providers for website and email systems
• Legal authorities if required by law

6. Your Rights

You have the right to:

• Access your personal data
• Request changes or corrections
• Request deletion of your data
• Object to how we use your data
• Withdraw consent at any time

To exercise your rights, contact us at: sales@eskayfoods.com

7. How We Protect Your Data

We use secure systems to protect your information and only keep your data for as long as needed to fulfil our services and comply with legal requirements.

8. Cookies

We use cookies to improve your experience on our website. You can control or disable cookies in your browser settings.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us using the details below:

• Email: sales@eskayfoods.com
• Phone: 01615492750
• Address: Unit 12, Tulketh Industrial Estate, Off Kenyon Lane, Manchester, M40 9LY